These terms and conditions apply to all contracts between you and us.

The Kardex Direct site is intended and designed solely for Business to Business users not private individuals and/or consumers.

Definitions

“We”, “us, “our”, means Kardex Direct- a division of Kardex Systems (UK) Limited.
“You”, “your” means the person/company ordering products under these terms and conditions.
“Working days” means all days other than Saturdays, Sundays, and Public Holidays.
“Product” means the product or products you have ordered from us.

How to place your orders

Products and availability

It is possible that occasionally stock items may be temporarily out of stock. In such cases, we will try to find an alternative and will keep you informed about the progress of your order.

We will make every reasonable effort to deliver the products you have ordered within three days of the date of your order. If this is not possible, we will notify you and at your option agree a different delivery period or provide a substitute product of equivalent value. Alternatively, you may cancel your order in which case, if your payment card has been debited, we will refund you the purchase price.

On some occasions, we are required by the card issuer to perform additional security checks on the payment card. This can delay the order until the card has been authorised.

The delivery times given are approximate and delays can sometimes occur. You will receive an email as soon as your order is dispatched. You will become the owner of the products you have ordered when the products have been delivered to you

Price & delivery

Prices shown on this site exclude VAT, this tax will be applied to the product under UK VAT law. Delivery charge is £9.75 up to an order value of £100, excluding VAT, over £100 there is no delivery charge. Please note that the minimum order value you can place on the site is £50 excluding VAT

The Contract Between Us

After you have confirmed your order we will send an email to you summarising each order you have placed.

When your order is processed we will debit your payment card with the total cost of your order.

Contracts formed between Kardex Direct –a division of Kardex Systems (UK) Limited- and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.

There is no contract between you and Kardex Direct for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.

This disclaimer does not affect your statutory rights as a consumer.

In some rare instances we may decline to deliver to PO addresses. We will contact you if we consider the PO address to be a problem.

Payment Details

We accept payment by Visa, MasterCard, Switch and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.

Once an Order Has Been Placed

Your Cancellation Rights

Should you wish to cancel an orders, contact our customer services team directly on 01992 566222 before they are invoiced and dispatched. Requests for cancellations sent via email may not be actioned for 48 hours in extremely busy periods, which may result in the order being dispatched.

If you cancel your order within seven working days after the date of delivery, you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within fourteen days of delivery. Provided you return the unwanted products unused and in the original packaging within fourteen days of delivery, we will credit your payment card with the cost of the unwanted product and our delivery charges within thirty days of the date of cancellation. This cancellation will be subject to a 30% restocking charge.

Return of Faulty, Incorrect or Sub-standard Products

If the products delivered are faulty, incorrect or damaged in transit to you, we will refund you the cost of the products and any delivery charges. Any such products must be returned to us within seven days of delivery or your rights to return the products are waived and void.

Pricing Errors

Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order.

Data Protection/Privacy Policy

Kardex Direct is committed to protecting your privacy and we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. The reasons why it is necessary for us to collect information about you are as follows:
1. To process and fulfil your order
2. To ensure that you receive a level of service that matches expectations

We may use your details to keep you up to date with Kardex products and promotions only.
We will not pass on your details to any third parties.Below is a list of the data we will collect about you:
¡ Name of purchaser
¡ Name of company
¡ Address details
¡ Phone number
¡ e-mail address
¡ Credit/debit card details

In accordance with our internal procedures for monitoring traffic to our websites, we may use technology to analyse visitor traffic to our site, this will involve the use of "cookies" which would be stored on your computer. Cookies containing personally identifiable information e.g. name, address, etc. will only be stored on your computer you have requested the option to do so. This means that you will not have to enter the same details in everytime you visit Kardex Direct and your details will automatically appear on screen. Your browser will give you the option to restrict, disable, or delete cookies (see the "help"file in your browser)

We never store credit/debit card details

These will have to be entered by you each time you place an order.

Should you have any questions about our Privacy Policy then please email us at info@kardexdirect.com or call us on 01992-566222

Payment Card Security Policy

Kardex Direct uses WorldPay for all credit/debit card transactions and below is a copy of the Security Statement from WorldPay

"Security Statement
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Transaction Encryption
The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.“

Limitation of Liability

We will not be liable to you:- For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.

Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.

Kardex Direct

Is a division of Kardex Systems (UK) Limited of Kestrel House, Bakers Lane, Epping, Essex CM16 5LL registered in England number 960163 , VAT registration number GB 766042528 telephone number 08702 422 224.

Upon Receipt Of An Order

Seller Liability

The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall.

Making Returns

By post in accordance with the following procedure:- Repackage the products securely within their original packaging and send the products together with a copy of the original dispatch note to:
Returns Department
Kardex Direct, c/o Amethyst Logistics, Lodge Road, Staplehurst, Kent TN12 0QW Returns by post are made at your risk. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you. Your return delivery charges will be refunded by us if the return is made in accordance with the conditions mentioned above. Refunds will be credited to your payment card. Refunds will not be paid in cash.

Complaints

We aim to exceed customer expectations in both product capability and customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Team on 01992 566222 or email us at info@kardexdirect.com

Disclaimer

Kardex Direct makes no warranties about the accuracy, completeness or suitability for any purpose of:
- The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
- All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.
- All stock items ordered subject to availability. Should a price change, we will contact you by e-mail and ask if you wish to proceed.

Prices advertised online by Kardex Direct are valid only when purchasing items from Kardex Direct. Prices may differ from those available from other parts of Kardex Systems (UK) Limited.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Kardex Direct howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Although using the latest encrypted security software from WorldPay the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Kardex Direct.

Contracts formed between Kardex Direct and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.

No contract will subsist between you and Kardex Direct for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.

This disclaimer does not affect your statutory rights as a consumer.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.

Kardex Direct Kestrel House, Bakers Lane, Epping, Essex CM 16 5LL United Kingdom.
VAT Registration Number GB766042528
Kardex Direct is a division of Kardex Systems (UK) Limited Company Registration No 960163